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Forward Deployed Engineer (Founding Customer Engineer)

San Francisco

SpringCube

Full-time - Senior Engineer

IT Services & Consulting

Posted 1 day ago

$130,000 - $160,000

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Job Description

This job was selected by the SpringCube team to help AI, Data and Cloud Engineers discover relevant San Francisco Bay Area employers. Sign up to view the full employer details and apply directly with the hiring company.

Company Overview

The company is an early-stage AI SaaS startup developing conversational agents that automate product demonstrations for B2B go-to-market teams. Its technology helps businesses deliver product demos through AI-powered interactions, supporting sales workflows and customer engagement. The organization is building its initial customer base and developing the processes and systems needed to scale its customer engineering operations.

Job Description

The company is seeking a Forward Deployed Engineer (Founding Customer Engineer) to serve as its first non-founder hire in a customer-facing technical role. This individual will own customer relationships and establish the playbook for scaling customer engineering operations from an initial group of customers to thousands.

The role combines technical implementation, customer success, and product development. Working directly with the CTO, the engineer will support customer onboarding and adoption, improve AI agent performance, gather customer insights, and translate feedback into product improvements.

This position offers the opportunity to shape customer engineering processes and influence the development of an early-stage AI product.

Responsibilities

  • Own end-to-end customer relationships, from onboarding through ongoing success, including improving product demonstration performance and driving adoption.
  • Train and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows.
  • Represent the voice of the customer by analyzing conversation logs and feedback to identify patterns and share insights with the product team.
  • Translate customer feedback into actionable product feature requests in close collaboration with engineering and the CTO.
  • Build automation workflows and systems using scripting, APIs, and low-code or no-code tools to help the customer engineering function scale efficiently.
  • Define, document, and continuously improve the customer engineering playbook from the ground up.

Qualifications

  • 0–3 years of experience in a customer-facing technical SaaS role, such as Solutions Engineer, Customer Engineer, or Technical Account Manager.
  • Strong written and verbal communication skills, with the ability to lead product demonstrations and customer onboarding sessions.
  • Hands-on experience building automation workflows to scale customer-facing tasks using scripting, APIs, or low-code/no-code tools.
  • Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions.
  • Ability to collaborate across functions and translate customer needs into concrete product improvements.

Preferred Qualifications

  • Experience coaching or configuring AI agents for sales-related use cases.
  • Familiarity with defining sales tiers, buyer personas, and pricing conversations.

Disclaimer

SpringCube curates tech job listings from various company websites to support tech professionals globally.

  1. No Endorsement: Job ads on SpringCube do not imply endorsement of their authenticity or quality.
  2. No Client Relationship: This company is not a client of SpringCube unless stated.
  3. To Apply: Click the “Apply” button to be redirected to the hiring company’s application page for this job.
  4. No Liability: SpringCube is not liable for inaccuracies.

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SpringCube is a specialist career platform for AI, Data & Cloud Engineering professionals, connecting top ML, data, and cloud talent with leading tech employers hiring across the San Francisco Bay Area.

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Company & Contact

SpringCube Tech Jobs Pte Ltd
  • 10 Anson Road #33-04A
    International Plaza
    Singapore 079903
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