Forward Deployed Engineer

Company Overview

The company develops a collaborative design platform that helps teams turn ideas into products through brainstorming, prototyping, design-to-code workflows, and AI-powered tools. Its platform enables organizations to streamline creative and engineering processes, build products faster, and collaborate in real time.

Responsibilities

• Prepare enterprise design systems for AI-powered development tools by improving design tokens, naming conventions, guidelines, and Code Connect integrations, while conducting evaluations to ensure generated code accurately reflects the design system.
• Integrate products and emerging capabilities into customers’ actual technical environments, including writing code, configurations, agent skills, and guideline files that work across customer and internal systems.
• Conduct technical discovery to understand customer development environments, toolchains, workflows, and constraints, then identify the fastest credible path to delivering value and supporting long-term adoption.
• Diagnose and resolve complex integration challenges involving Git workflows, CI pipelines, development environment configuration, and non-standard technology stacks.
• Build LLM-powered workflows through MCP configuration, agent skills, and prompt engineering tailored to individual customer requirements.
• Convert customer-specific solutions into reusable playbooks, product feedback, self-service capabilities, and improvements to the core product.
• Share technical findings and recurring customer challenges with Product and Engineering teams, influence product priorities, and contribute hands-on to solutions.
• Build trusted technical partnerships with senior customer engineering teams and take ownership of complex adoption challenges from discovery through implementation.

Qualifications

• At least 5 years of experience delivering production software end to end, including meaningful experience working directly with customers or partner engineering teams.
• Strong customer-facing communication and technical partnership skills, with the ability to establish trust with senior engineers and translate customer requirements into actionable engineering solutions.
• Strong software engineering fundamentals and the ability to quickly understand unfamiliar codebases, programming languages, and technical environments.
• Hands-on experience with design systems and design-to-code workflows, including component libraries, design tokens, documentation, and tools connecting design artifacts with production code.
• Proficiency in TypeScript/JavaScript or Python.
• Demonstrated familiarity with agentic coding tools and workflows, including MCP and agent orchestration.
• Practical experience integrating APIs and SDKs, troubleshooting development toolchains, and working with CI environments.
• Ability to navigate enterprise technical requirements, including single sign-on (SSO), security reviews, access controls, data residency, and compliance frameworks.
• Ability to take ownership of ambiguous technical problems, identify recurring patterns across customer engagements, and translate field learnings into reusable product improvements.

Work Environment and Additional Information

• This is a senior/staff-level engineering position within Product and Engineering.
• The role can be based at a U.S. company hub or performed remotely within the United States.
• Periodic travel is required to collaborate with strategic customers in person.
• Engineers may work directly within customer environments using the minimum access necessary.
• The position emphasizes hands-on engineering, customer collaboration, end-to-end ownership, and scalable product improvements.
• The role offers an opportunity to help establish and shape a new Forward Deployed Engineering function.

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