Forward Deployed Engineer

Company Overview

The company develops human-centered AI technology that enables individuals to create personalized AI systems based on their knowledge, experiences, and communication styles. Its platform helps enterprise and government organizations capture institutional knowledge and make it accessible on demand. The organization focuses on deploying customized AI solutions, integrating them with existing systems, and adapting its technology to meet customer requirements.

Job Description

The Forward Deployed Engineer will work directly with enterprise and U.S. government customers to configure, deploy, and integrate personalized AI systems into their operational environments. This hands-on role spans customer implementation, AI development, system integrations, testing, troubleshooting, and product improvement.

Working closely with customers and the engineering team, the engineer will translate customer knowledge and operational requirements into functional AI applications, ensure deployments perform reliably, and turn recurring implementation challenges into reusable product features and workflows. The position requires regular travel to customer sites and close collaboration with technical and nontechnical stakeholders.

Responsibilities

• Customer Deployment: Scope, configure, and launch customer deployments, managing the process from initial kickoff through first use.
• AI Development: Transform customer documents, recordings, and institutional knowledge into functional personalized AI systems.
• System Integration: Integrate AI applications with customer tools, data sources, APIs, and authentication systems.
• Customer Onboarding and Testing: Onboard customer teams, facilitate guided testing sessions, and collect structured feedback.
• Troubleshooting: Diagnose and resolve technical issues at customer sites, coordinating with engineering teams to implement appropriate fixes.
• Product Improvement: Identify recurring customer requirements and deployment challenges, translating them into reusable product features, implementation playbooks, and engineering improvements.
• Cross-Functional Collaboration: Work closely with customers and internal engineering teams to ensure successful implementations and communicate field insights that inform product development.

Qualifications

• U.S. Citizenship: U.S. citizenship is required because the role supports government contracts with citizenship requirements.
• Professional Experience: At least 3 years of experience as a software engineer, solutions engineer, or forward deployed engineer working directly with customers.
• Programming and Integration: Strong proficiency in Python or TypeScript, with experience building APIs and data pipelines.
• Production AI Experience: Hands-on experience deploying large language models, retrieval-augmented generation (RAG), or other AI-powered features in production environments.
• Customer Communication: Ability to explain technical concepts and implementation details clearly to customers with varying levels of technical expertise.
• Travel Flexibility: Willingness to travel regularly to customer sites, including government facilities.
• Problem-Solving: Ability to troubleshoot deployment issues, adapt to customer-specific requirements, and deliver practical technical solutions.

Preferred Qualifications

• Experience with government or regulated-environment deployments involving IL5, FedRAMP, or HIPAA requirements.
• Experience deploying solutions on Microsoft Azure.
• An active security clearance is an advantage.
• Experience in customer-facing engineering at an AI company or early-stage technology organization.

Work Environment

• Work Arrangement: On-site, five days per week.
• Office Locations: San Francisco and Los Altos, California.
• Travel: Regular travel to customer sites is required.
• Reporting Structure: Reports directly to the Chief Technology Officer.
• Work Approach: The organization values a growth mindset, measurable outcomes, experimentation, and continuous improvement.

Equal Opportunity and Eligibility

The employer welcomes applicants from all backgrounds and provides equal employment opportunities without discrimination based on protected characteristics. U.S. citizenship is required for this position because of the government contracts it supports.

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