Company Overview
This healthcare technology company develops software designed to modernize healthcare revenue cycle operations and improve how healthcare organizations manage complex administrative and financial processes. Its platform helps healthcare providers address operational challenges through integrated software solutions. The company emphasizes close collaboration with customers to develop practical, scalable technology that delivers measurable business outcomes.
Job Description
The company is seeking a customer-focused Forward Deployed Software Engineer to join its engineering team. This role sits at the intersection of software engineering, business strategy, and customer success, working closely with company leadership, clients, and internal product teams to solve complex technical challenges.
The engineer will design, build, and integrate software solutions tailored to customer needs while ensuring those solutions align with the company’s long-term product strategy. The position involves hands-on development, problem-solving, customer collaboration, and the use of emerging AI and machine learning techniques to automate workflows and improve platform capabilities.
Responsibilities
Design and Implement Technical Solutions
- Design and architect software solutions within the core product to address specific customer requirements.
- Apply modern AI and machine learning models and techniques to develop innovative automation solutions.
- Fix software bugs, implement new features, and resolve high-priority customer problems across the platform.
- Build and integrate durable software solutions that work within customers’ existing technical environments.
- Ensure customer-specific implementations contribute to the long-term product vision and platform scalability.
Partner with Customers and Operations
- Build strong working relationships with subject-matter experts, end users, managers, and executives who rely on the platform.
- Serve as a technical expert on the company’s products and services.
- Explain technical solutions clearly to both technical and non-technical audiences.
- Address customer questions and concerns while building trust through effective communication and reliable delivery.
- Work iteratively with customers to understand their needs and develop solutions that address real operational challenges.
Drive Cross-Functional and Organizational Impact
- Collaborate with sales, product management, and product engineering teams to ensure successful solution implementation.
- Share customer feedback and market insights to inform product improvements and future development priorities.
- Apply lessons learned from individual customer engagements to build reusable solutions that benefit the broader customer base.
- Coordinate with product and engineering teams to ensure implementations support the company’s long-term technical and product strategy.
- Help improve platform capabilities as the company expands its customer base.
Qualifications
- At least 5 years of hands-on software engineering experience.
- Strong motivation to solve real-world problems and deliver meaningful outcomes.
- An entrepreneurial mindset and commitment to continuous learning and growth.
- A customer-focused approach, with empathy and a strong desire to solve problems in ways that create scalable value.
- Ability to develop software iteratively in collaboration with subject-matter experts and other stakeholders.
- Strong collaboration, communication, and influencing skills when working with internal teams and external customers.
- Ability to build trust and maintain productive relationships with technical and non-technical stakeholders.
- Comfort working in fast-paced environments while delivering high-quality software.
- Strong problem-solving skills and the ability to overcome obstacles independently while helping teammates move forward.
Disclaimer
SpringCube curates tech job listings from various company websites to support tech professionals globally.
- No Endorsement: Job ads on SpringCube do not imply endorsement of their authenticity or quality.
- No Client Relationship: This company is not a client of SpringCube unless stated.
- To Apply: Click the “Apply” button to be redirected to the hiring company’s application page for this job.
- No Liability: SpringCube is not liable for inaccuracies.
