Job Description
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Company Overview
The organization develops AI-powered solutions that help essential services businesses modernize operations, automate complex workflows, and increase revenue. Its platform enables businesses to adopt AI-first operating models, bringing advanced artificial intelligence into real-world service industries. The team consists of experienced engineers and builders focused on solving complex technical challenges and delivering measurable business impact.
Job Description
The Forward Deployed Engineer plays a key role in building and deploying AI systems that transform how essential services businesses operate. This position combines advanced AI engineering, customer collaboration, and end-to-end product implementation. The engineer develops autonomous AI agents capable of handling complex business operations while ensuring reliability, scalability, and measurable customer outcomes.
Responsibilities
- Architect AI Agents: Build and deploy multimodal AI agents that deliver measurable business impact for essential services organizations.
- Collaborate with Customers: Work directly with enterprise stakeholders to understand business workflows, identify opportunities for automation, and implement solutions that improve revenue and operational efficiency.
- Manage End-to-End Delivery: Own the complete implementation lifecycle, from design and development to deployment, performance measurement, and continuous improvement.
- Ensure Scalability and Reliability: Develop dependable systems capable of supporting thousands of concurrent interactions while maintaining strong performance.
- Conduct Rapid Experiments: Evaluate advanced text and voice models, fine-tune models, conduct live A/B tests, and iterate based on feedback and performance results.
- Improve the Platform: Identify recurring customer needs, technical patterns, and opportunities to inform product development and engineering priorities.
Qualifications
- Production Engineering Experience: At least 2 years of experience building and maintaining production systems using Python, including asyncio and FastAPI, and TypeScript, including Node.js and React.
- AI Systems Expertise: Hands-on experience with large language models (LLMs), text-to-speech (TTS), speech APIs, model fine-tuning, vector databases, retrieval-augmented generation (RAG), and evaluation frameworks.
- Performance Optimization: Ability to meet service-level agreements (SLAs), troubleshoot production issues, and optimize systems for speed, reliability, and performance at scale.
- Monitoring and Infrastructure: Experience building production monitoring and debugging systems across cloud infrastructure and databases.
- Customer-Focused Problem Solving: Comfortable working directly with customers to troubleshoot issues, understand edge cases, and deliver effective solutions quickly.
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