Job Description
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Company Overview
The company develops software for state and county government agencies with a focus on improving and modernizing social services. Its platform initially focused on child welfare and has helped more than 100,000 families become approved for foster care or adoption while supporting a significant portion of the U.S. child welfare system.
Responsibilities
- Participate in discovery and architecture sessions with customers to ensure integrations meet customer requirements while effectively leveraging the platform and maintaining performance, security, and scalability.
- Lead co-development sessions with customer development teams, working alongside them in person or virtually to provide live technical support and consulting during integration projects.
- Build strong relationships with customer technical teams and become a trusted technical partner for ongoing support and guidance.
- Provide integration technical support by answering questions, offering consultative advice, and helping customers troubleshoot and debug integrations.
- Collaborate with the Integrations Engineering team to develop improvements and bug fixes for RESTful APIs, connectors, and integration tools.
- Support cross-functional teams including Program Management, Customer Support, and Sales by providing technical guidance about integration capabilities and customer projects.
- Keep internal teams informed about how customers are using the platform and where additional technical support may be required.
- Synthesize customer feedback and communicate product improvement opportunities to help strengthen platform modules and integration capabilities.
- Champion security and privacy practices, including identifying ways to safeguard sensitive data and support HIPAA compliance.
- Promote security best practices throughout integration architecture and implementation.
Sample Projects
- Meet with a new customer on-site to understand its workflows and information architecture, then design an integration using APIs or connectors that meets its technical requirements.
- Partner closely with the Program Management Office to launch large statewide enterprise customers.
- Work virtually or in person with customer engineering teams during co-development, providing live technical support as integrations are implemented.
- Collaborate with the Integration Engineering team to develop new API endpoints, connectors, and integration tools.
- Respond to technical questions and support requests from customers with existing integrations, including debugging, triaging, and resolving post-launch issues.
Qualifications
- At least 3 years of professional software engineering experience, preferably in a customer-facing role such as integrations engineering, consulting, or a similar position.
- Strong startup mindset with the ability to work effectively in ambiguous environments, balance risks, and build MVPs that can be iterated and improved.
- Familiarity with legacy systems and the technical challenges and tradeoffs associated with integrating with them.
- Experience working with government-related systems is a plus.
- Ability to architect, build, and maintain distributed integrated systems.
- Strong understanding of APIs, data pipelines, ETL, enterprise data warehouses, and related technologies.
- Ability to independently manage technical projects, priorities, timelines, and workload.
- Strong collaboration skills with the ability to work effectively with product, program management, sales, and other cross-functional teams.
- Excellent communication and customer-facing skills.
- Willingness and ability to travel as required, potentially up to 50% of the time.
Disclaimer
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