Forward Deployed Software Engineer

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Company Overview

A growing healthcare technology company develops software solutions that help healthcare organizations manage complex operational and financial processes. Its engineering teams work closely with customers and internal stakeholders to build technology that addresses real-world challenges while continuously improving the core product.

The organization is seeking a Forward Deployed Software Engineer to work at the intersection of technology, business strategy, and customer outcomes. This role will partner directly with leadership, customers, and product teams to solve complex technical challenges and develop long-term software solutions that integrate effectively with customer environments.

The successful candidate will combine strong software engineering capabilities with customer-facing skills, business understanding, and an ability to translate complex technical requirements into practical solutions. The role involves designing, building, and integrating software while contributing to the broader product strategy and improving solutions across a growing customer base.

Key Responsibilities

Design and Implement Solutions

• Design and architect technical solutions within the core product that align with customer requirements.
• Leverage AI and machine learning models and techniques to automate solutions in innovative ways.
• Fix bugs, implement features, and resolve critical technical problems across the platform.
• Develop software solutions that integrate effectively with customer technical environments.
• Build scalable solutions that address immediate customer needs while supporting long-term product development.

Partner With Customers and Operations

• Build strong relationships with subject-matter experts, users, managers, and executives who rely on the platform.
• Work directly with customers to understand technical requirements and develop effective solutions.
• Serve as a technical expert for the organization’s products and services.
• Clearly communicate technical concepts and solutions to both technical and non-technical audiences.
• Address customer questions and concerns while building trust through effective technical collaboration.

Drive Organizational Impact

• Collaborate with cross-functional teams, including sales, product management, and product engineering, to ensure successful solution implementation.
• Provide product feedback based on customer requirements, market trends, and real-world usage.
• Develop solutions that improve the overall product and create value across the broader customer base.
• Partner with product and engineering teams to ensure customer-driven solutions contribute to the long-term product vision.
• Identify opportunities to improve existing systems and develop scalable approaches to recurring customer challenges.

Required Qualifications

• 5+ years of hands-on software engineering experience.
• Strong software development and problem-solving skills.
• Experience designing and implementing production software solutions.
• Ability to solve complex, real-world technical problems with a strong focus on customer outcomes.
• Experience collaborating effectively with technical and non-technical stakeholders.
• Strong communication and interpersonal skills.
• Ability to translate customer requirements into practical technical solutions.
• Experience working in fast-paced environments with changing priorities.
• Ability to work independently, identify blockers, and take ownership of technical challenges.
• Strong interest in applying AI/ML technologies to solve novel business and technical problems.

Preferred Attributes

• Customer-focused approach with strong empathy for users and stakeholders.
• Entrepreneurial mindset and willingness to take initiative.
• Growth mindset and enthusiasm for continuous learning.
• Ability to build software iteratively alongside subject-matter experts.
• Strong collaboration and influencing skills.
• Ability to balance immediate customer needs with long-term product strategy.
• High standards for software quality, reliability, and delivery.
• Ability to move quickly while maintaining a high quality bar.

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