Director, Product Management – Agentic AI

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Company Overview

A leading global technology and mobility platform is building advanced Generative AI products designed to transform customer experiences at massive scale. Its Customer Obsession AI team is developing AI-native solutions that support customer interactions across rideshare, delivery, merchants, autonomous vehicles, third-party offerings, and other products globally.

The team is focused on evolving customer support beyond individual reactive queries toward a proactive, end-to-end AI assistant that can support users throughout their entire journey. The organization brings together product, engineering, data science, and design professionals to develop sophisticated AI experiences while using AI internally to accelerate development, improve quality, and drive innovation.

The organization is seeking a Director of Product Management – Agentic AI to lead the development of an autonomous AI customer experience. This leader will define and deliver an AI-native, multimodal customer agent capable of understanding images, voice, and text, investigating complex situations, reasoning from first principles, making decisions, and taking actions autonomously.

This role provides an opportunity to develop AI products operating at significant global scale, where product quality, safety guardrails, accuracy, and reliable grounding are essential. The successful candidate will oversee both user-facing AI experiences and the platform capabilities required to continuously improve AI behavior, including evaluations, simulations, observability, reasoning traces, AI debugging, experimentation, and human-in-the-loop learning.

The role will lead approximately 10–15 Product Managers across the Bay Area and India.

Key Responsibilities

• Set the product vision and multi-year strategy for agentic AI customer experiences across products and global markets.
• Expand customer experience from reactive issue resolution into a proactive, end-to-end AI assistant supporting the full customer journey.
• Build a world-class AI customer agent capable of understanding text, images, and voice.
• Develop AI systems that can reason through ambiguous situations, leverage context and memory, take actions, and optimize customer and business outcomes.
• Drive advanced AI capabilities, including multi-agent orchestration, fine-tuning, human-in-the-loop training, self-learning systems, multimodal capabilities, contextual memory, and advanced reasoning.
• Own end-to-end product quality and establish capabilities that enable continuous improvement of AI agent behavior.
• Lead the development of evaluations, simulations, observability systems, LLM reasoning traces, AI debugging, experimentation, and human-in-the-loop learning capabilities.
• Drive alignment among senior executives and cross-functional teams across multiple business areas.
• Lead, coach, and develop a high-performing Product Management organization across multiple geographic locations.
• Raise standards for execution speed and product quality.
• Leverage AI internally to accelerate product discovery, prototyping, development, testing, and iteration.
• Establish product strategies that balance innovation with reliability, accuracy, safety, and customer outcomes.

Required Qualifications

• Experience building and scaling user-facing AI products.
• Strong product vision and the ability to translate advances in AI technology into differentiated customer experiences.
• Demonstrated ability to lead teams and drive high-velocity execution while maintaining a high standard for product quality.
• Willingness to engage deeply with product and technical details when necessary.
• Proven ability to influence across organizational boundaries and create alignment among senior leaders and cross-functional teams.
• Exceptional executive communication and stakeholder management skills.
• Significant experience managing people, including hiring, developing, and leading high-performing talent.
• Strong sense of ownership, urgency, curiosity, and continuous learning.
• Growth mindset and ability to operate effectively in a rapidly evolving AI environment.

Disclaimer

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