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Principal Enterprise Architect – ITSM

SpringCube

Full time - Principal Engineer

IT Cloud Computing, Software & SaaS

Singapore, All Areas

Published 3 weeks ago

Salary: Disclosed upon interview

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Job Description

🏢 Company Description:
Our client is a leading digital and connectivity services provider delivering managed services, network observability, and automation platforms across Singapore and the region.

📋 Role Overview:
Lead end-to-end architecture for ServiceNow (ITSM/ITOM), Elastic observability stack, and infrastructure automation. Translate platform capabilities into commercial managed service offerings while leading architecture and SRE teams.

🚀 Key Responsibilities:
✅ Define architecture for ServiceNow, Elastic stack, automation, and container platforms (OpenShift).
✅ Design integration patterns between CMDB, ITOM, Elastic, and infrastructure telemetry.
✅ Architect telemetry ingestion pipelines and enable AIOps for proactive detection.
✅ Translate platform capabilities into managed service offerings (service catalogues, SLAs, tiered packages).
✅ Lead domain architects and SRE team; define error budgets, reliability KPIs, and MTTR targets.
✅ Establish architecture governance, CMDB integrity, and observability-driven security posture.

🎓 Qualifications:
Mandatory:
✅ 15+ years in enterprise infrastructure or managed services.
✅ 5+ years in enterprise architecture leadership.
✅ Deep experience with ServiceNow (ITSM, ITOM, CMDB) and Elastic Stack.
✅ Experience with automation, event correlation, and container platforms (OpenShift).
✅ Experience designing managed service platforms in SI, telco-integrator, or MSP environment.

Preferred Certifications:
✅ ServiceNow CSA / CIS-ITSM / CIS-ITOM.
✅ Elastic Certified Engineer, TOGAF, ITIL, OpenShift.

📱 How to Apply:
Please create an account on the SpringCube platform to apply for the job directly.

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