Master of Computer Applications

India

Program Director - Data & Analytics

users, eliminating 70% of manual data preparation and reducing query latency by 60%.
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Deployed production-grade GenAI and Agentic AI pipelines on Amazon Bedrock and Amazon Q — automating Tier-1 customer query resolution end-to-end, reducing support cost per contact, and driving a 12-point NPS improvement across the subscriber base.
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Launched an ML platform on SageMaker, reducing model deployment time by 40% and bringing 8 models into production — including an 85%-accurate churn prediction model — enabling proactive retention interventions at scale.
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Drove a 30% increase in sales team productivity by unifying data access, eliminating manual reporting, and deploying self-service analytics via Snowsight, Tableau, and Power BI across commercial teams.
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Established enterprise-grade data governance framework covering RBAC, PII masking, data lineage, and encryption — ensuring regulatory compliance, data quality, and audit-readiness across high-volume Telco workloads at enterprise scale.
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Built and mentored a 20+ person data engineering and analytics team — driving hiring, talent development, and upskilling programmes that raised team productivity 45% YoY and accelerating use-case delivery across the programme.
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Scaled lakehouse architecture and data product delivery — achieving 35% platform scalability gains via event-driven ingestion pipelines and optimised data models, supporting mission-critical network and real-time customer workloads at Tier-1 scale.
Medtronic — Senior Manager, APAC Data & Analytics Feb 2018 – Apr 2023 | Singapore
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Founded and scaled the APAC Data & Analytics Centre of Excellence (COE) from zero — defining the data strategy and roadmap, governing a combined $9.5M portfolio ($6M CAPEX, $3.5M OPEX) and aligning delivery to global enterprise data strategy across 15+ markets.
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Grew APAC market share by 5% and CRM platform adoption by 10% within 2 years by embedding AI-driven commercial insights, predictive targeting, and analytics dashboards directly into sales workflows — accelerating revenue generation across the region.
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Averted $3M in NPI launch risk across 4+ product launches by engineering predictive analytics models and real-time supply-chain performance dashboards — enabling proactive intervention weeks ahead of critical go/no-go milestones.
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Cut BI report turnaround time by 50% by modernising the analytics stack with Snowflake, ThoughtSpot, and Dataiku — enabling business teams to self-serve insights without analyst dependency.
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Partnered with global D&A leadership to align APAC architecture with enterprise data mesh standards — ensuring interoperability, scalable governance, and compliant analytics delivery across commercial, CRM, and supply chain functions in 15+ countries.
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Recognised with the CIO Award for Raising Data & Digital IQ (2021) and APAC Star Award (2021) for measurable advances in analytics maturity across the region.
Oracle Corporation — BI Manager, Global Customer Services Jun 2015 – Nov 2017 | Singapore
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Managed and developed a cross-functional team of 4 analysts delivering operational and strategic BI to 800+ global users across hardware services — partnering with engineering and operations to deliver end-to-end business intelligence across the data warehouse and analytics stack.
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Designed and automated a global KPI framework and executive reporting suite — improving hardware services forecasting accuracy by 20% against budget targets and reducing weekly reporting cycle time by 35%.
Oracle Corporation — BI Strategic Analyst Apr 2010 – May 2015 | Singapore
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Defined and implemented a regional BI strategy and data governance framework — including RBAC, data classification policies, and audit controls — reducing unauthorised data access incidents by 35% and achieving full compliance with Oracle’s global data standards.
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Architected scalable self-service analytics and data visualisation solutions for APAC support operations — standardising ETL pipelines, reducing time-to-insight for executives, and increasing operational reporting coverage across a multi-country footprint.
Sun Microsystems — Senior Business Analyst 2005 – 2010 | Singapore
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Designed and delivered end-to-end BI and data warehousing solutions for global Sun Microsystems operations — driving service delivery transparency, standardising KPI reporting, and supporting data-driven decision-making for cross-functional, multi-region teams during a period of rapid organisational growth.
EDUCATION
Master of Computer Applications — Andhra University 1998
Bachelor of Science (Chemistry) — Andhra University 1995
CERTIFICATIONS & AWARDS
AWS AI Practitioner | AWS Trained Partner – Agentic AI Essentials & Generative AI Sales | Google Cloud Certified Generative AI Leader
CIO Award – Raising Data & Digital IQ (2021) | APAC Star Award (2021) | Cruising & Crushing – IT Team Award (2022)

Senior Manager - APAC Data & Analytics

Built and led the APAC Data & Analytics COE, driving analytics modernization and AI adoption across commercial, CRM, and supply chain functions.

Key Achievements

• Established the APAC D&A COE and delivered $6M CAPEX and $3.5M OPEX programs aligned to global data strategy.
• Increased market share by 5% and CRM adoption by 10% through AI‑driven insights and targeted analytics.
• Prevented $3M in NPI launch delays by deploying predictive analytics and real‑time performance dashboards.
• Reduced BI report turnaround time by 50% by introducing Snowflake, ThoughtSpot, and Dataiku into the analytics stack.
• Partnered with global D&A teams to align regional strategy with enterprise architecture, ensuring scalable and compliant analytics delivery.
• Received multiple APAC and global awards for advancing analytics maturity and digital IQ

AWS AI Practitioner

AWS Trained Partner – Agentic AI Essentials

AWS - Generative AI Sales

Google Cloud Certified Generative AI Leader