About me (Registered since 26/11/2025)

By way of introduction, I’m Karthikeyan offering over 22 of leadership experience in driving and leading strategy, transformation and digital/data program management across sectors (BFS, Cloud, Automotive, eCommerce) in highly complex, regulated multi-region environments.

I am actively welcoming challenging opportunities in my functional areas of expertise:
– Strategy & Transformation (Organisational, Digital, Agile, Data & AI)
– Change Management
– Business Agility Enablement & Leadership Coaching
– Digital Program Execution & Delivery
– Data & AI Centric Programs

Skills

Tech Skills

Education

Key Skills and Competencies

• AI Enthusiast and Enabler • Strategic Planning & Roadmap Execution • Lean-Agile Transformation & Coaching • Change Management & Organization Design • DevOps & Continuous Delivery Enablement • Metrics and Governance • Senior Management Workshops • Program & Project Management • Digital & Non-Digital Application Delivery

Work Experience

  • July 2020 - September 2025
    Citi, Singapore

    VICE PRESIDENT, TECHNOLOGY

    • Steered regulatory risk and compliance program delivery (~USD7M) from initiation to closure, managing a cross-functional team members of 25+ through Agile ways of working, collaborating with Wealth, CPB, Technology, Operation teams, reducing cycle time by 20%, achieving faster business outcomes.
    • Driven and accelerated the delivery of Safety & Soundness initiatives (~USD10M) including Proof of Concept for the APAC and EMEA Wealth Businesses. Resolved critical data issues, achieving a 10% cost saving without compromising quality or delivery timelines. Ensured 100% compliance to process leading to zero audit issues.
    • Led Agile adoption across Technology, Business, and Operations for global Consumer Banking and Wealth Management teams, leading to 10% increase in digital adoption. Orchestrated 50+ Agile leadership workshops and 1-1 coaching sessions to 300+ individuals, fostering mindset shifts and increasing Agile maturity.
    • Jointly led the Enterprise Business Agility Centre of Excellence (CoE), shaping internal Agile capability development frameworks, fostering agility by enabling faster teams onboarding and accelerating Agile adoption by 15%.
    • Defined and operationalized key metrics in Tableau for Wealth, in alignment with PMO leadership, driving adoption rate from 0% to 100% through training, enabling continuous improvement to exceed benchmarks.
    • Redesigned team structures aligned roles & responsibilities to better support strategic objectives, while implementing targeted upskilling training programs. These efforts collectively contributed to a 10% improvement in overall team productivity.
    • Partnered with cross-functional domain teams to align product backlogs with strategic objectives, driving prioritization and increasing value delivery predictability by 15% through effective backlog management in JIRA.
    • Coached 20+ including customer journey Scrum teams to deepen Agile practices, leading to increased team synergy, effective facilitation of Scrum events, and an uplift in team engagement.
    • Embraced & enabled teams to use AI Agents to optimize and enhance ways of working by streamlining the generation of timely, actionable meeting minutes and enabling faster decision-making through extraction of insights from large content.

  • September 2017 - June 2020
    Accenture, Singapore

    BUSINESS DIGITAL INTEGRATION MANAGER

    • Facilitated design thinking workshops to understand client needs, for seamless policy renewals for corporate & retail clients via eChannels (Internet banking & Mobile banking). Guided teams through divergent & convergent ideation, rapid prototyping, testing to validate solutions. Refined to ensure the final product was effective and aligned with real user needs, which has helped to increase digital adoption by 15% over a period of 2 months.
    • Owned end-of-the-end project execution and delivery of digital programs (~USD10M+) with cross functional team members of 20+, leading planning, scope management, resource allocation, governance, risk management, execution, and seamless handover to operations teams.
    • Collaborated with cross functional teams, stakeholders for resolving impediments and timely closure of actions.
    • Enabled transparency through presentations on weekly progress to senior management, highlighting impediments requiring their attention has led to 20% reduction in impediment resolution time.
    • Defined Transformation Roadmaps, Spearheaded Agile and Customer Journey transformations for Global Banking, Insurance, Oil & Gas organizations, crafted adoption strategies and coached 15+ teams to scale.
    • Engaged with CIO, senior leadership to facilitate delivery governance and enhance organizational agility.
    • Designed and delivered Agile enablement programs—including hands-on training for 600+ professionals—embedding servant leadership, team collaboration, and mindset shift.
    • Institutionalized Agile Playbooks in Confluence/SharePoint, Maturity Models, and Community of Practice (CoP) to scale consistent practices and drive continuous improvement across teams.

  • September 2008 - August 2017
    COGNIZANT, Singapore

    TECHNOLOGY ARCHITECT

    • Managed 6+ scrum teams and led the end-to-end delivery of strategic programs valued at ~USD10M+, encompassing initiatives such as SWIFT Payments for Straight-Through Processing leading to productivity increase by 15%, Search Engine Optimization, Internet and Mobile applications enhancements for an eCommerce platform leading to 99.98% uptime, Cloud Utility APIs generated new revenue streams.
    • Championed Agile coaching and mentoring of distributed teams, enabling a seamless transition from Waterfall to Agile and accelerating delivery of migration to MarkLogic DB, Mobile & Web applications on iOS and Android platforms.
    • Adopted BDD, TDD practices and facilitated Scrum ceremonies, backlog refinement, and velocity tracking using JIRA, VersionOne enhanced team performance and delivery predictability.
    • Served as a single point of contact for stakeholders, fostering cross-functional collaboration, continuous improvement, and a culture of engagement and accountability.
    • Designed WSDL for Service Oriented Architecture and RESTFul Web Services for Digital applications.

  • November 2005 - August 2008
    HEWLETT-PACKARD, Singapore

    TECHNOLOGY CONSULTANT

    • Trusted first member to travel US, to drive discussions on data migration architecture, data mapping strategies, and issue resolution. Drove a 10-member team for designing reusable Java frameworks to optimize emission efficiency.

  • April 2003 - October 2005
    HEXAWARE, Singapore

    SENIOR SOFTWARE ENGINEER

    • Developed Invoice in Finance domain, including UI addressing performance & concurrency challenges, earned early promotion for technical excellence. Contributed to high-level design, modeling using Rational Rose.

Languages

English
Professional

Certifications & Licences