Company Overview
The company develops an AI-powered voice automation platform that enables businesses to deploy intelligent voice agents for customer interactions. Its API supports highly configurable voice applications and complex customer experience workflows. The platform serves enterprise organizations and a large developer community, helping businesses automate conversations and integrate voice AI into their existing technology systems.
Job Description
The Solutions Engineer will provide hands-on technical guidance to enterprise prospects throughout the sales process, helping them move from initial interest to successful pilots and production deployments.
Working closely with Sales, Product, and Engineering teams, the role will demonstrate the platform’s capabilities, lead technical discovery, scope integrations, and develop working prototypes tailored to customer requirements. The successful candidate will serve as a technical bridge between customers and internal teams, translating real-world requirements into solutions while sharing customer feedback to influence product development.
Responsibilities
- Learn the platform’s architecture, build voice agents from end to end, and understand how customers develop applications using its APIs.
- Lead technical discovery sessions with enterprise prospects to understand business requirements, technical environments, and integration needs.
- Scope integrations with telephony systems, customer relationship management (CRM) platforms, and backend infrastructure.
- Build and demonstrate voice agent prototypes in collaboration with Account Executives.
- Own the technical aspects of strategic enterprise sales cycles and pilot programs, from initial demonstrations through security reviews and production handoffs.
- Provide technical guidance throughout customer evaluations and deployment planning.
- Develop reusable demonstrations, reference architectures, and technical documentation.
- Communicate customer requirements and feedback to Product and Engineering teams to help shape the product roadmap.
- Support customers in navigating technical challenges and ensure successful pilot execution and production readiness.
- Remain resourceful and composed when live demonstrations, integrations, or pilot deployments encounter unexpected issues.
Qualifications
- 3+ years of experience in solutions engineering, sales engineering, forward-deployed engineering, or a similar customer-facing technical role.
- Experience working at a high-growth company, preferably between Series B and Series F.
- Strong ability to explain complex technical systems clearly to both engineering teams and executive stakeholders.
- Hands-on coding experience and familiarity with REST APIs, webhooks, and scripting in Python or JavaScript.
- Ability to rapidly develop functional prototypes and demonstrate technical solutions.
- Strong communication, presentation, and customer-facing problem-solving skills.
- Ability to work effectively across Sales, Product, Engineering, and customer teams.
- Calm, adaptable, and resourceful when handling technical issues during live demonstrations or pilot deployments.
Preferred Qualifications
- Experience with telephony systems, contact center platforms, or LLM-based applications.
- Experience founding or building a startup.
First 90 Days and Ongoing Expectations
- First 30 Days: Develop a strong understanding of the platform architecture, build voice agents independently, and learn how customers use its APIs.
- First 60 Days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and build prototypes alongside Account Executives.
- First 90 Days: Take ownership of the technical side of strategic enterprise sales cycles and pilots, from initial demonstrations through security review and production handoff.
- Ongoing: Build reusable technical resources, support enterprise deployments, and bring customer insights to Product and Engineering to influence future development.
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