Deployed Engineer

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Company Overview

A web infrastructure company provides powerful and flexible programmatic access to the web, enabling leading businesses across sales, marketing, insurance, coding, and other industries to build advanced AI agents. The company is backed by leading venture capital firms and is focused on developing infrastructure that enables AI systems to interact with and utilize the web effectively.

The organization is seeking a Deployed Engineer to join its deployed engineering team and work closely with customers to help them maximize the value of the company’s API. This role will involve developing a deep understanding of customer products and use cases while becoming a highly knowledgeable user of the company’s API.

The successful candidate will combine strong engineering capabilities with customer-facing skills. The role is suited for an engineer who enjoys working directly with customers and taking ownership of customer outcomes, with additional experience in areas such as consulting, product management, go-to-market, or other customer-focused functions being valuable.

Key Responsibilities

• Work directly with customers to understand their products, technical requirements, and use cases.
• Help customers maximize the capabilities and value of the company’s API.
• Develop deep expertise in the company’s API and serve as a power user.
• Partner closely with customers throughout implementation and ongoing usage.
• Identify technical challenges and develop solutions that improve customer outcomes.
• Translate customer requirements into practical technical solutions.
• Take ownership of customer impact and ensure solutions deliver meaningful real-world results.
• Collaborate with internal engineering teams to communicate customer needs and technical insights.
• Support customers as their usage of the company’s infrastructure scales.
• Contribute to solving complex technical and creative problems in a fast-paced engineering environment.

Required Qualifications

• Engineering background with strong technical problem-solving capabilities.
• Strong interest in working directly and hands-on with customers.
• Ability to understand complex technical products and customer use cases.
• Ability to take ownership of customer outcomes and deliver practical solutions.
• Strong communication and collaboration skills.
• Ability to work effectively across engineering and customer-facing functions.
• Comfort operating in a fast-paced, highly collaborative environment.
• Customer-facing experience in areas such as consulting, product management, go-to-market, or related roles is valuable.

Work Environment

• Fully in-person work environment.
• Teams operate between the company’s Palo Alto headquarters and San Francisco office.
• Flat organizational structure with a focus on solving complex technical and creative challenges.
• Collaborative environment centered on engineering excellence, customer impact, and rapid execution.

Company Values

• Own customer impact: Take responsibility for delivering meaningful real-world outcomes for customers.
• Obsess over craft: Focus on quality and attention to detail.
• Accelerate change: Ship quickly, adapt rapidly, and bring innovative ideas into production.
• Create win-wins: Find creative ways to turn trade-offs into opportunities.
• Make high-conviction bets: Experiment, learn from failures, and pursue ambitious outcomes.

Compensation & Benefits

• Competitive salary.
• Generous equity.
• Visa sponsorships.
• 401(k) plans.
• Daily lunch and office snacks.
• Dinner at the office.
• Unlimited vacation.
• Caltrain pass reimbursement.

Disclaimer

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