Conversational AI and Agentic AI – Senior Manager

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Company Overview

A leading global professional services organization is seeking a Senior Manager specializing in Conversational AI and Agentic AI to lead innovative user interaction engineering solutions within its Advisory practice. The role focuses on software and product innovation, AI-powered customer experiences, and the development of solutions that help organizations streamline operations and achieve strategic objectives.

As part of a multidisciplinary environment, the successful candidate will collaborate with technology, design, analytics, and business teams to develop AI-driven strategies aligned with client requirements. The role combines technical leadership, strategic advising, client engagement, and team development while supporting innovation across complex AI initiatives.

The Opportunity

As a Conversational AI and Agentic AI – Senior Manager, the successful candidate will lead the development and implementation of innovative AI solutions that enhance client interactions and streamline business operations. The role will involve guiding multidisciplinary teams, developing user interaction engineering strategies, and delivering AI-powered products aligned with client objectives.

The successful candidate will leverage strategic advising skills and industry knowledge to influence project outcomes, build trust with clients and teams, and guide high-performing professionals through complex challenges. Strong judgment, communication, and leadership skills will be essential for developing diverse and inclusive teams while maintaining a high standard of delivery.

The role also provides an opportunity to innovate processes, lead large-scale projects, and contribute to operational excellence while helping shape the future of AI-powered solutions within the Advisory practice.

Key Responsibilities

• Lead the development and implementation of AI-powered contact center solutions to enhance client interactions.
• Guide teams in the strategic planning and execution of user interaction engineering projects.
• Utilize Dialogflow and Amazon Lex for natural language processing and conversational interface development.
• Design and prototype user interfaces using Figma and other UI design tools.
• Conduct usability testing and user research to inform design decisions and improve user experiences.
• Collaborate with cross-functional teams to customize and develop products that address client requirements.
• Analyze industry trends to inform strategic decisions and maintain competitive advantage.
• Build and maintain strong relationships with clients, stakeholders, and project teams.
• Coach and mentor team members to foster innovation, collaboration, and continuous improvement.
• Validate data integrity and security within AI and analytics frameworks to support operational excellence.
• Apply strategic advising and industry knowledge to guide AI transformation initiatives.
• Lead complex projects while ensuring quality, timely delivery, and alignment with client objectives.

Required Qualifications

• Bachelor’s degree or equivalent qualification.
• At least 7 years of relevant professional experience.
• Experience leading technology, AI, software, or user interaction engineering initiatives.
• Strong leadership, communication, strategic planning, and stakeholder management capabilities.
• Experience working with multidisciplinary teams and managing complex projects.

Preferred Qualifications

• Experience utilizing AI-powered contact center solutions for client support.
• Experience developing natural language interfaces using Dialogflow and Amazon Lex.
• Knowledge of Agentic AI protocols and their application within customer interaction systems.
• Experience designing voice interfaces using Azure OpenAI and ChatGPT.
• Experience creating user-centric designs using Figma and Human-Centered Design principles.
• Experience conducting usability testing and workflow analysis.
• Strong strategic questioning, storytelling, and client engagement capabilities.
• Experience coaching and mentoring technical and consulting professionals.
• Understanding of AI security, data integrity, and analytics frameworks.

Disclaimer

SpringCube curates tech job listings from various company websites to support tech professionals globally.

1. No Endorsement: Job ads on SpringCube do not imply endorsement of their authenticity or quality.
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