Conversational AI and Agentic AI – Senior Associate

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Company Overview

A leading global professional services organization is seeking a Conversational AI and Agentic AI Senior Associate to support innovative User Interaction Engineering initiatives within its Advisory practice. The role focuses on applying conversational AI, Agentic AI, software development, and human-centered design to create intuitive digital experiences and help clients achieve their business objectives.

The organization values creativity, collaboration, continuous learning, and technical excellence while providing opportunities for professionals to work with multidisciplinary teams and contribute to transformative AI initiatives.

As a Conversational AI and Agentic AI Senior Associate, the successful candidate will work in the dynamic field of User Interaction Engineering, leveraging software and product innovation to enhance client experiences through cutting-edge AI solutions. The role will involve developing and implementing AI-driven strategies aligned with client objectives while creating seamless and intuitive user interactions.

The successful candidate will apply strong problem-solving and critical-thinking skills to navigate complex challenges and deliver quality solutions. The role also involves building client relationships, anticipating client needs, supporting junior team members, analyzing complex concepts, and interpreting data to develop insights and recommendations while maintaining professional and technical standards.

Key Responsibilities

• Develop and implement AI-powered contact center solutions using technologies such as Dialogflow and Amazon Lex.
• Design and prototype user interfaces with a focus on usability and accessibility using Figma and HTML5.
• Conduct user research and analysis to inform the design and customization of interactive systems.
• Collaborate with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies.
• Create and refine mock-ups and prototypes based on client requirements and feedback.
• Analyze industry trends to identify opportunities for innovation in user interaction engineering.
• Lead the development of natural language interfaces and voice design to enhance user engagement.
• Utilize AngularJS frameworks to build responsive and dynamic web applications.
• Manage workflow development and analysis to optimize processes and improve efficiency.
• Apply human-centered design principles to create intuitive and user-friendly digital products.
• Collaborate with multidisciplinary teams to deliver impactful AI solutions.
• Support the development of recommendations and strategies based on customer insights, research, and data analysis.

Required Qualifications

• At least a Bachelor’s degree.
• At least 3 years of relevant professional experience.
• Experience working with software, product innovation, user interaction engineering, or AI-driven solutions.
• Strong problem-solving and critical-thinking capabilities.
• Ability to collaborate effectively with multidisciplinary and cross-functional teams.
• Strong communication and client relationship skills.

Preferred Qualifications

• Experience with AI-powered contact center solutions.
• Proficiency in Dialogflow and Amazon Lex for natural language processing tasks.
• Experience utilizing Azure OpenAI and AWS Bedrock for AI development.
• Experience developing voice design and natural language interfaces.
• Experience conducting usability testing and user experience research.
• Ability to create mock-ups and interactive design prototypes.
• Experience analyzing industry trends and customer insights to inform strategy.
• Familiarity with human-centered design principles.
• Experience with Figma, HTML5, and AngularJS.
• Understanding of Agentic AI protocols and conversational AI technologies.

Disclaimer

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