Salesforce Life Sciences Senior Manager

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Company Overview

A leading professional services organization helps businesses strengthen customer relationships through innovative solutions across marketing, sales, customer service, customer success, and professional services functions. The organization partners with clients across multiple industries to drive digital transformation, improve customer experiences, and support long-term growth through technology-enabled business solutions.

The organization is seeking a Salesforce Life Sciences Senior Manager to lead complex Salesforce transformation initiatives for biopharma and medical technology clients. This role focuses on shaping business strategy, leading process and requirements design, and overseeing cross-functional teams throughout implementation and adoption efforts.

The successful candidate will work closely with stakeholders to deliver impactful Salesforce solutions across commercial operations, patient services, and field excellence functions. The role also includes driving business development activities, mentoring practitioners, and promoting best practices related to compliance, data privacy, and regulated industry requirements.

Key Responsibilities

• Lead large-scale Salesforce transformation programs for life sciences organizations.
• Develop business strategies and guide requirements gathering and process design initiatives.
• Manage cross-functional teams through implementation, deployment, and adoption activities.
• Drive business development efforts, including proposal creation and client engagement.
• Mentor and develop team members while fostering a culture of excellence and innovation.
• Promote industry best practices in compliance, data privacy, and regulated business environments.
• Support commercial, patient services, and field excellence transformation initiatives.
• Collaborate with stakeholders to ensure successful program execution and business outcomes.

Required Qualifications

• 10+ years of consulting or industry experience delivering CRM and engagement platforms within the life sciences sector, including biopharma or medical technology.
• 7+ years leading Salesforce programs, including at least three full lifecycle implementations as a program or delivery lead.
• Bachelor’s degree (BA or BS), or four additional years of relevant professional experience in lieu of a degree.
• Ability to travel approximately 50% based on client and project requirements.
• Eligibility to work within applicable employment requirements; limited immigration sponsorship may be available.

Preferred Qualifications

• Two or more active Salesforce certifications, such as Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst, or Health Cloud Accreditation.
• 2+ years of experience implementing Health Cloud or patient services solutions, including case management, benefits and eligibility, prior authorization, or care management.
• 2+ years of experience within commercial pharmaceutical functional areas, such as call planning, territory alignment, consent management, or sampling compliance.
• 2+ years integrating Salesforce with master data management, data, or analytics platforms such as OpenData, Reltio, Snowflake, Tableau, or CRM Analytics.
• 2+ years applying Agile delivery methodologies, including Scrum or SAFe, with experience using tools such as Jira.
• 1+ year of experience implementing privacy and security controls for healthcare professional or patient data, including HIPAA and state privacy law requirements.

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