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Data Analyst, Safety Product Operations – Trust & Safety

SpringCube

Full time - Associate/Junior Executive

Social Networking & Media

Singapore ( Onsite )

Published 4 weeks ago

Salary: SGD5,000 - SGD10,000

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Job Description

The SpringCube team curated the following job opportunity to help you in your job search. Explore the position below to find your next career move.

Company Overview

Our client is a global technology company focused on creating and providing innovative digital content and entertainment platforms. They are dedicated to fostering a safe and engaging online community, prioritizing user trust and safety.

Job Description

Data Analyst, Safety Product Operations – Trust & Safety

Responsibilities

The company will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.

The Trust & Safety (T&S) team is committed to ensuring that their global online community is safe and empowered to create and enjoy content across all of their applications. They have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches their general community.

As part of the Operations Analysis & Performance team, you will manage operations data infrastructure, conduct data analysis to support decision making, and drive global moderation teams to improve performance. You will also get a chance to work with a regional/global team to ensure that the team objectives are met.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities

  • Design and define operation management-related metrics, and build metric management schemes for global products. These metrics may include, for instance, data related to efficiency & quality performance of global moderation teams.
  • Provide data support for business reports, run analysis and collect RCA feedback. Follow up with further management actions.
  • Build and maintain data infrastructure, conduct data cleaning, troubleshooting or other data consulting work, manage data access, and establish a single source of truth for global operation management.
  • Collaborate with multi-functional departments in pushing for iteration and usage of platform tools, ensuring the configurations’ completeness and accuracy, in order to enhance data visualization and data accuracy.
  • Identify issue areas through data analysis and independently provide solutions & improvement insights to global management teams.
  • Coordinate resources for projects that may involve intensive cross-functional & cross-cultural cooperation.

Qualifications

Minimum Qualifications

  • 3 years of working experience in Business Intelligence or Data Analyst.
  • Proficiency in statistics and mathematics, including but not limited to correlation analysis, linear and logistic regression, hypothesis testing (t-test, ANOVA), cluster analysis, and LMDI.
  • Proficiency in Excel & Google Sheets and hands-on experience in SQL/R/Python.
  • Proficiency in data visualization tools, e.g., Tableau, Power BI, DataPower, etc.
  • Strong communication, presentation, and documentation skills.

Disclaimer

SpringCube curates tech job listings from various company websites to support tech professionals in Singapore.

  1. No Endorsement: Job ads on SpringCube do not imply endorsement of their authenticity or quality.
  2. No Client Relationship: This company is not a client of SpringCube unless stated.
  3. To Apply: Click the “Apply” button to be redirected to the hiring company’s application page for this job.
  4. No Liability: SpringCube is not liable for inaccuracies.

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SpringCube is a technology recruitment firm and tech-focused career platform. Since 2001, we’ve connected top talent with leading companies across Singapore and Southeast Asia.

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