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Company Overview
This company is a leading destination for short-form mobile video. At the company, the mission is to inspire creativity and bring joy. The company’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. The company’s platform is built to help imaginations thrive. The team uses advanced AI technology to combat various risks/violations in the e-commerce platform, maintain platform security, build a good e-commerce ecosystem, and empower business teams to improve work efficiency. The team pursues the ultimate risk detection capability. The fairness and sustainability of the e-commerce ecosystem, high-quality content and merchandise are areas where they are constantly striving for improvement. CCR (Consumer Complaint Rate) & VOC (Voice of Customer) serves as key tasks to measure the consumer satisfaction rates and identify the new trending issues that the ecosystem has, which helps to build a better e-commerce ecosystem.
The company will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.
Lead the CCR & VOC algorithm team, setting the technical development direction and OKR targets.
Optimize algorithms in the CCR domain and explore technical solutions based on LLMs to improve accuracy and business applicability.
Optimize algorithms in the VOC domain to explore LLMs and enhance risk discovery capabilities.
Collaborate closely with product and operations teams to ensure the accuracy and stability of CCR metrics, promoting them as core metrics in e-commerce.
Stay updated on the latest technological trends in the industry and drive the application and implementation of new technologies in the CCR & VOC domains.
Qualifications
Minimum qualifications
Strong foundation in machine learning technologies, understanding of cutting-edge AI technologies, and familiarity with big data frameworks and applications.
Bachelor and above in Computer Science or related fields.
Solid programming skills and a strong background in data structures and algorithms; expertise in 1-2 areas such as NLP, computer vision (CV), and multimodal models.
Strong team spirit and communication skills, with the ability to explore and advance the implementation of new technologies collaboratively.
Preferred Qualifications
Management experience is a plus; experience in e-commerce is preferred.
Experience in the practical implementation of LLMs; candidates with experience in content safety and e-commerce are preferred.
Disclaimer
SpringCube curates tech job listings from various company websites to support tech professionals in Singapore.
No Endorsement: Job ads on SpringCube do not imply endorsement of their authenticity or quality.
No Client Relationship: This company is not a client of SpringCube unless stated.
To Apply: Click the “Apply” button to be redirected to the hiring company’s application page for this job.
No Liability: SpringCube is not liable for inaccuracies.
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