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Senior Data Analyst – Global Business Support – Crypto Industry

SpringCube

Full time - Manager

Crypto & Blockchain

Singapore ( Onsite )

Published 1 month ago

Salary: SGD10,000 - SGD15,000

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Job Description

The SpringCube team curated the following job opportunity to help you in your job search. Explore the position below to find your next career move.

Senior Data Analyst – Global Business Support – Crypto Industry

Company Overview
This organization is a leading crypto exchange and developer of digital wallets, empowering millions with access to cryptocurrency trading and decentralized applications (dApps). Committed to advancing blockchain technology, the company is recognized for its trusted solutions, transparency, and focus on customer freedom. Its global offices are guided by shared values of collaboration, integrity, and execution excellence, fostering a dynamic and inclusive workplace culture.

Job Description
As a Senior Data Analyst, you will work cross-functionally with teams in Customer Service, Legal/Compliance Operations, and Risk Operations to provide insightful data analysis and reporting. Your role will drive decision-making processes and improve operational effectiveness through data-driven strategies.

Responsibilities

  • Collect, process, and cleanse data from diverse sources, ensuring data quality and consistency.
  • Conduct in-depth analysis to uncover trends, patterns, and correlations that support business objectives.
  • Collaborate with Customer Service, Legal/Compliance, and Risk Operations teams to address data needs and challenges.
  • Analyze customer interactions and feedback to identify trends and recommend improvements.
  • Use data insights to enhance customer service strategies and operations.
  • Develop and monitor key metrics to evaluate the success of initiatives.
  • Create dashboards, visualizations, and reports to communicate findings and track performance metrics.
  • Implement data analytics tools and software to enhance data-driven decision-making.
  • Assist in defining and upholding data governance policies to maintain data integrity.
  • Present complex findings in a simplified manner to non-technical stakeholders.

Requirements

  • Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
  • Proven experience as a data analyst or in a similar analytical role.
  • Proficiency in Chinese for effective communication with stakeholders based in China and Hong Kong.
  • Skilled in SQL, Python, Power BI, Quick BI, and other data analysis tools.
  • Expertise in data gathering, cleaning, and transformation techniques.
  • Strong problem-solving skills, attention to detail, and an analytical mindset.
  • Excellent communication skills for presenting complex data to non-technical audiences.
  • Experience in customer service, compliance, or risk operations is a plus.

Disclaimer
SpringCube curates tech job listings from various company websites to support tech professionals in Singapore during these challenging times.

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