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Business Intelligence Manager (CX Consultant)

SpringCube

Full time - Manager

IT Services & Consulting

Singapore ( Onsite )

Published 2 weeks ago

Salary: SGD10,000 - SGD15,000

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      Job Description

      The SpringCube team curated the following job opportunity to help you in your job search. Explore the position below to find your next career move.

      Company Overview

      This company is a global leader in providing innovative customer experience (CX) solutions that help clients achieve their business goals. They offer a wide range of services, including omnichannel customer support, sales and marketing, content moderation, and technical support.

      Business Intelligence Manager (CX Consultant)

      Who are we looking for?

      We are seeking a highly motivated and experienced Business Intelligence Manager (CX Consultant) to join our growing team. In this role, you will play a critical part in driving data-driven decisions across the organization by developing and implementing innovative data analytics solutions.

      Key Responsibilities:

      • Lead the design, development, and implementation of agile data analytics platforms to support analytical initiatives of internal and external stakeholders.
      • Translate business requirements into actionable insights and visualizations.
      • Develop and maintain strong relationships with business stakeholders to understand their data needs and translate them into effective analytical solutions.
      • Conduct in-depth data analysis, identify trends, and generate insightful reports to support business decision-making.
      • Proactively identify areas for improvement in data quality and processes.
      • Stay abreast of the latest trends and technologies in data analytics and customer experience.

      Qualifications:

      • Bachelor’s or advanced degree in Business, IT, Computer Science, or a related field.
      • 8-10 years of relevant work experience in data analytics, business intelligence, or a related field.
      • Strong experience in storyboarding, problem definition, problem-solving techniques, and solution presentations in concise visualization formats.
      • Demonstrated understanding of B2B sales, digital marketing, omni-channel customer engagements, and relevant cloud-based solutions.
      • Excellent analytical, problem-solving, and communication skills (both written and verbal).
      • Ability to work independently and as part of a team in a fast-paced environment.1
      • Experience in customer experience, BPO, consulting, or related fields is a plus.

      Disclaimer: SpringCube curates tech job listings from various company websites to support tech professionals in Singapore during these challenging times.

      1. No Endorsement: Job ads on SpringCube do not imply endorsement of their authenticity or quality.
      2. No Client Relationship: This company is not a client of SpringCube unless stated.
      3. Users must click to apply, redirecting to the employer’s career page.
      4. No Liability: SpringCube is not liable for inaccuracies.

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      SpringCube is a technology recruitment firm and tech-focused career platform. Since 2001, we’ve connected top talent with leading companies across Singapore and Southeast Asia.

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