Technology Support III, Incident Management & Response (IMR)

Here is the redrafted job description:

The SpringCube team curated the following job opportunity to help you in your job search. Explore the position below to find your next career move.

Company Overview : This financial services firm is a global leader with a vast array of offerings.

Technology Support III, Incident Management & Response (IMR)

Job Responsibilities:

• Provides end-to-end application or infrastructure service delivery to enable successful business operations.
• Supports the day-to-day maintenance of systems to ensure operational stability and availability.
• Assists in monitoring production environments for anomalies and addresses issues utilizing standard observability tools.
• Identifies issues for escalation and communication, and provides solutions to business and technology stakeholders.
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full-stack technology systems, applications, or infrastructure.
• Serves as a key member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the Global Incident Command Center (GICC), providing 24/7 support for incident management and response.
• Executes the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events, aiming to prevent or mitigate impacts.
• Acts as the frontline defense for cybersecurity incidents, ensuring effective and timely resolution of security issues against the firm’s infrastructure.
• Works closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents.
• Collaborates with internal and external partners, including regulatory, compliance, privacy, and media communications teams, to manage incidents.
• Utilizes command and control, communication, and documentation skills to ensure the stability, capacity, and resiliency of products.
• Analyzes operational metrics to identify process improvements and deliver constructive feedback to the team.
• Engages in continuous improvement of practices and processes, and participates in research, internal procedure uplift, and internal tools development.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Computer Science or equivalent experience.
• Formal training or certification on technology support concepts and 3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Demonstrated command and control, documentation, and communication skills in previous roles and possess a high-level understanding of cybersecurity attack frameworks, such as MITRE ATT&CK and Cyber Kill Chain.
• Experience communicating technical topics both in writing and verbally to senior management from technical and non-technical backgrounds.
• Ability to work closely with business, technology, and project management partners to execute projects and improvements for the team.
• Strong understanding of the ITIL framework and experience with incident management tools.
• Ability to exercise excellent judgment and decision-making skills under pressure and know when to escalate issues.
• Ability to influence senior technology managers across organizational boundaries through formal and informal channels.
• Proactive with a strong bias for action, naturally inquisitive, and committed to continuous improvement.

Preferred Qualifications, Capabilities, and Skills:

• Baseline cybersecurity certifications, such as Security+ or Google Cybersecurity Certificate.
• Appreciation of the wider roles of interconnecting cybersecurity teams and collaboration with teams like Forensics, Threat Intelligence, Penetration Testing, and Vulnerability Management.
• Demonstrated ability to multitask and prioritize in a stressful environment and is results-oriented.

Disclaimer: SpringCube curates tech job listings from various company websites to support tech professionals in Singapore during these challenging times.

1. No Endorsement: Job ads on SpringCube do not imply endorsement of their authenticity or quality.
2. No Client Relationship: This company is not a client of SpringCube unless stated.
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4. No Liability: SpringCube is not liable for inaccuracies.