Software Engineer, Infrastructure Architecture & Service Management (AIOps/Observability Cloud)

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Company Overview: This multinational IT company, headquartered in Singapore, is a major player in the IT services industry, particularly in Southeast Asia

Software Engineer, Infrastructure Architecture & Service Management (AIOps/Observability Cloud)

Job Description:

As a Software Engineer (AIOps), you will be responsible for building, testing, operating, and managing AIOps/Observability platform and AIOps use cases. Operationalize Use cases to meet customer requirements and improve service delivery and operation productivity.

Key Responsibilities:

• Deploy and maintain enterprise logging platforms like ELK or Splunk.
• Set up environments with Scalability, Resiliency, High Availability, and Security in cloud or on-premise.
• Develop and manage high-volume data ingestions and real-time data flow processes.
• Work with data log streaming platforms and tools to ingest data from systems, applications, and access logs.
• Build dashboard solutions.
• Establish and maintain operational best practices for smooth operation of large-scale Elastic / Splunk solutions.
• Optimize and tune the ELK or Splunk environment to meet performance requirements.
• Investigate emerging advancements related to customer needs and implement upgrades.
• Develop, test, and operationalize AIOps (MLOps) use cases.
• Develop, test, and operationalize insight use cases for business and IT operations.

Ideal Candidate Profile:

• 2+ years of hands-on experience with data visualization/business intelligence.
• Must-have experience in implementing AIOps platform and developing AIOps use cases.
• 2+ years of hands-on experience supporting ELK or Splunk Enterprise / ITSI in production, handling medium to large clusters.
• Experience in setting up ELK Stack (Elasticsearch, Logstash, Kibana stack) or SPLUNK solution (Splunk enterprise, ITSI, and so on) to process data from multiple data sources.
• Experience with Kibana visualization strategies, controls, and techniques.
• Experience managing ELK or SPLUNK ITSI solution platform in operations.
• Experience with Integration.
• Experience with SQL and optimization of queries.
• Understanding of Security and Access management concepts.
• Knowledge of Linux/Unix/Windows OS.
• Experience in Elastic ELK, Splunk ITSI, or equivalent AIOps platform architecture, implementation, and use case development.
• Experience in integrating AIOps platform with ITSM.
• Experience in integrating AIOps platform with automation and configuration management tools like Ansible, Terraform, and Chef.
• Ability to use a wide variety of open-source technologies and scripting languages.

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