Cybersecurity Engineer

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Company Overview

This Singapore-based company specializes in cybersecurity solutions, with a particular focus on critical information infrastructure protection and enterprise IT operation management.

Cybersecurity Engineer

Job Description

Perform remote standby during weekends, public holidays, and after office hours for Monday – Friday. Provide phone/email and on-site (if required) support, resolving, mitigating, troubleshooting and investigating issues pertaining to cybersecurity solutions the company has implemented for its clients. Log incidents (either via phone or email) into incident management system (ITSM). Track and handle all incidents within client’s SLA. Coordinate with stakeholders for service recovery and follow through all the necessary escalation to respective team(s). Follow up with client on pending tickets for closure. Provide daily handover report after each shift. Onsite training during office hours as part of onboarding process and occasional trainings to keep up to date with the product.

Job Requirements

Professional certifications in Information Technology or related fields. Self-motivated, always keen to learn new technologies and able to work independently. Possess logical thinking process in solving technical problems. A well-natured team player with strong customer centric mindset. Good communication skills with clients and various stakeholders. Experience or knowledge in Microsoft Windows and Server, Microsoft SQL, Networking and Virtualisation is an added advantage.

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