Back to Job Listings
  • Share:
Send Feedback
Report This Job

Customer Success Manager, Cyber Security

SPRINGCUBE

Full time - Manager

IT Cloud Computing, Software & SaaS

Singapore ( Onsite )

Published 4 weeks ago

Salary: Disclosed upon interview

Contact Employer

Job Description

The SpringCube team curated the following job opportunity to help you in your job search. Explore the position below to find your next career move.

Company Overview

This company is a leader in e-commerce fraud prevention, providing real-time solutions powered by advanced machine learning and AI. Their platform analyzes vast amounts of data to identify fraudulent activity, helping businesses protect revenue and enhance customer experience. They are dedicated to building trust and security in the digital commerce space.

Customer Success Manager

About the role:

The Customer Success department is vital to this company’s mission, and as a Customer Success Manager, you’ll play a crucial role. You’ll guide customers in maximizing the value of their cutting-edge technology, ensuring satisfaction, renewals, expansion, and providing strategic insights. This role involves building strong client relationships, solving business challenges, and growing partnerships, all while developing valuable skills for your career.

What you’ll be doing:

  • Enable and train clients on the company’s portal and technology.
  • Lead impactful engagements, including monthly and quarterly business reviews.
  • Secure client advocacy through reference calls, case studies, etc.
  • Identify upsell opportunities and collaborate with the Sales team.
  • Manage retention and oversee the renewal process for your client portfolio.
  • Share product and process insights with internal teams.
  • Direct technical inquiries to the Support team.
  • Maintain accurate data within internal systems.

What you’ll need:

  • 3-4 years of post-live, client-facing Customer Success experience.
  • Experience handling Enterprise Clients in the APAC region (Singapore, SEA, and ANZ).
  • Proven ability to lead business reviews and demonstrate solution value.
  • Experience communicating client needs and forming strategic account plans.
  • Collaboration skills to work with Product, R&D, and/or operations teams.
  • Experience enabling and training clients on UX, both initially and ongoing.
  • Experience in a SaaS startup environment, ideally in payments, fraud, or finance.
  • Ability to thrive in a fast-paced environment and drive initiatives.
  • Strong problem-solving and analytical skills.
  • A hands-on approach and willingness to tackle complex issues.

Disclaimer: SpringCube curates tech job listings from various company websites to support tech professionals in Singapore during these challenging times.

  1. No Endorsement: Job ads on SpringCube do not imply endorsement of their authenticity or quality.
  2. No Client Relationship: This company is not a client of SpringCube unless stated.
  3. Users must click to apply, redirecting to the employer’s career page.
  4. No Liability: SpringCube is not liable for inaccuracies.