Work Experience
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April 2023 - Present
Mercedes-Benz Singapore , Singapore
Technical Consultant
- Led planning and coordination of releases across Asia-Pacific for STS, aligning schedules with SAP, Salesforce, and third-party vendors.
- Managed high-priority incidents and collaborated on resolution with global support teams.
- Conducted root cause analysis (RCA) and implemented continuous improvements post-incident.
- Supported demand planning by aligning enhancement requests with operational release windows.
- Maintained forward release calendar and managed deployment checklists, CAB approvals, and stakeholder updates.
- Integrated GenAI for process automation and efficiency in operations